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How To Recover Your Account

By Ara

Award

Created by

Ara
Offline

Category: Walkthroughs

Languages: English

Posted

Updated

2 Sep, 2017 @ 8:48am

18 Oct, 2021 @ 7:26pm

29,424	Unique Visitors
503	Current Favorites

Guide Index

Overview

Step 1: Lock your account (optional but recommended)

Step 2: "I forgot my password"

Step 3: "I no longer have access to mobile authenticator"

Step 4: "I no longer have access to this phone number"

Step 5: "I no longer have access to this email address"

Step 6: "I forgot my password"

Step 7: Contact Steam Support with proof of ownership

Final step: Send and wait for Steam Support to respond

Closing words and credits

Comments

Step 1: Lock your account (optional but recommended)

If your account was hijacked, in most cases your email address on that account will have been changed. Steam will send you an email informing you about the change:

If you receive that email even though you did not change anything, then click "use this account specific recovery link" to lock your account, to prevent the hijacker from doing anything harmful with it.

If you had email verification instead of mobile authentication, you will see this instead:

Make sure to write down the unlock code, you will need it to unlock your account later.

Afterwards, you can then contact Steam Support.

If you are unable to lock your account, do not panic. Skip to the next step.

Step 2: "I forgot my password"

Begin the process of contacting Steam Support

https://steamoss.com/steamhelp/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1

You will see this:

Enter your account login name, which the hijacker cannot change.

Then click "I'm not a robot". You will be required to do the CAPTCHA.

If the CAPTCHA keeps giving you an error, try one of the following:

Try using another browser/device on recovering the account.
Disable extensions on the browser.
Make sure you're not using any proxies/VPNs when doing the recovery process.
Enable Pop-Ups site permission
Refresh it multiple times.

If none of the above suggestions work, please comment below with the Reference ID.

Step 3: "I no longer have access to mobile authenticator"

Steam will now ask you how you want to reset your password. If you have Steam Guard mobile authenticator enabled on your account, they will ask you if you want to reset with that.

As most hijacked accounts do not use the mobile authenticator, most of you who are using this guide will not see this section. Feel free to scroll to the next step.

But if Steam does ask you if you want to reset using the mobile authenticator, click on "I no longer have access to my Steam Guard Mobile Authenticator".

Step 4: "I no longer have access to this phone number"

Next, if you have entered a phone number on Steam, Steam will ask you if you want to reset your password through SMS verification.

Hijackers will commonly change your number or remove them, so if you see this part, click on "I no longer have access to this phone number".

Step 5: "I no longer have access to this email address"

Next, Steam will ask if you want to reset your password by sending verification code to your email address.

Assuming that the hijacker has changed your email address (which happens a lot), click on "I no longer have access to this email address".

Step 6: "I forgot my password"

Now, Steam will ask you to enter your account's password.

In most cases your password will have been changed by whoever hijacked your account, so click on "I forgot my password".

Step 7: Contact Steam Support with proof of ownership

Now you will finally reach the page that allows you to contact Steam Support regarding recovering your stolen account.

Fill in all the relevant information that you think will help you recover your account.

Things that are necessary:

Your current contact email address.

Proof of ownership. This can either be the payment method that you used to purchase games/Wallet funds and/or the retail CD key(s) that you have activated on your Steam account.

Please check here to see what constitutes "proof of ownership".

And remember, in your words to Steam Support, try to be polite! After all, nobody wants to help someone who is rude.

However, if you have recently made a purchase on your account, you may see this screen instead:

If the information matches yours, proceed to verify your card. Otherwise, click "I no longer have access to this card anymore" at the bottom.

Final step: Send and wait for Steam Support to respond

Click "Send" after you are done.

Now you wait for Steam Support to respond to you. There is not a fixed amount of time for Steam Support to respond, it depends on how many tickets they have to handle. All I can advise is to be patient.

You may check the current Steam Support statistics and average response times here:

https://steamoss.com/steamstore/stats/support

As a reminder, if you get CAPTCHA issues, try one of the following:

Try using another browser/device on recovering the account.
Disable extensions on the browser.
Make sure you're not using any proxies/VPNs when doing the recovery process.
Enable Pop-Ups site permission
Refresh it multiple times.

Closing words and credits

I hope that this guide has aided you in the process of recovering your account. Good luck, and check out the following guides to help you make your account more secure, as well as learn about current scams:
https://steamoss.com/sharedfiles/filedetails/?id=177244559
https://steamoss.com/sharedfiles/filedetails/?id=784477482

The information provided within this guide was obtained from the Steam Support self-help site.

Most of the screenshots were taken and edited by me. Other miscellaneous images were provided by UniQ, GREY, Cohih and various Steam community moderators. The guide design was inspired by Aevoa. Captcha issue solutions provided by Yoskazwa.

If you find any errors, inconsistencies or outdated information in this guide, please leave feedback in the guide comments below.

111 Comments

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Proste_Wrax 34 minutes ago

I had a prepaid faceit there but I would ask you to ban him or block him from accessing steam pls

Proste_Wrax 36 minutes ago

gg dude you changed everything so hmm but thanks for the help

hangman being hanged 3 Jan @ 7:25am

2. The domain was registered on cloudflar's system - when I reported this to steam, they interestingly deleted it from the system - it had been there for a long time because I found it on the existing blacklists afterwards.. whoever registered it set google's mail server in the dns record - so it can be traced back to google's API - according to. (I think)

hangman being hanged 3 Jan @ 7:24am

I went through the same thing with a phishing website. It was my fault, it was a spoofed site. I didn't put on my glasses and the domain link seemed to be good. After I recognised, reported it immediatly to the support. I gave all the info, account number, etc. I copied also the website that performed an xss attack on steam, which worked.. - so it's not just my fault... Unfortunately I didn't get a single response yet - that they would "investigate" it - or something like that...
I saved the website in time, here is the xss that was used to hack steam's system: "/^ https://st [ace][ae][a-z]{1,4}o[mn][a-z]{4,8}y[a-z] ?/.com/$document,to=~steamoss.com|com" - this unfortunately works...

Brad 18 Dec, 2024 @ 10:23am

Thanks - Very helpful

東(Higashi) 28 Oct, 2024 @ 10:09am

76561199782045794 20 Sep, 2024 @ 8:24pm

I NEED HELP

76561199782045794 20 Sep, 2024 @ 8:24pm

So I decided to turn off my computer and turn it on again in 2-3 hours. I tried to enter the Discord conversation again, but I couldn't. So I wondered, when will I get the 750 baht that I transferred to him back? Because I transferred money to him since September 15th, I want my money back.

76561199782045794 20 Sep, 2024 @ 8:23pm

My account said fraud detected on September 15th, an account named Makin told me that I bought something in the game without paying him. I told him that I didn't do it. We talked for a while and then he sent me an ID 1796185549, saying that it was the ID of Henrita Agata or a Steam supporter. I talked to Henrita, he told me that if I was innocent, I had to pay him 1500 baht for the QR code. I told him that I didn't have enough money. He sent me a new QR code, reduced it to 750 baht. I decided to send it to him. Then he changed the conversation from Steam to Discord, and he told me not to leave the conversation. I talked to him and he told me to remove the Steam card or security. I decided to remove it and then I couldn't log in to Steam. He told me to talk in Discord and then he said that Henrita will have lunch. Can you please wait for me for 2-3 hours? Without leaving the conversation.

Lowenstein 8 Sep, 2024 @ 1:13am

this guide really help me...
recently just got scammed by phising website.. partly my fault to click that.

only about 6 hour. my account got recovered.

thx for steam support

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