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TWI just doesn't know what KF2 is at this point, neither does community.
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1. Make angry hostile reviews without reading into the problem (in this case, it was this or likely laying off a lot of staff).
2. Bombard said game with negative reviews.
3. Respond with hostility to any comments not matching your views.
4. If someone brings up valid points, call them a 'shill'.
5. Congratulations; you've now made an ass of yourself.
You should look up the difference between a broken promise, and a lie. They're not the same thing and one would imply premeditation.
This kind of thing happens every single day in regards to "promises", with electric companies, gas companies, phone companies, you name it. Only in the gaming world do people turn into 5 year old's, throw their toys out of the proverbial pram and start screaming injustice when a "promise" is broken, or a price increased / reversed.
I can only assume that the people complaining haven't broken out into the real world yet. Shit happens, get used to it.
Have a good one.