Step-By-Step Instructions

- Navigate to Steam Help (steamoss.com/steamhelp) and log in with your Steam account.
- After you have logged in, click on Purchases.


- Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund.


- Select the problem you are having with the product.


- Next, click I'd like to request a refund.


- Fill out and submit the request form.

- Please click the drop-down menu to select the Steam Wallet or the original payment method.


- You should receive a confirmation email that your request was successfully submitted.