Hey Bahorel! Other players have described similar issues with controller support so we got this reported successfully and our investigation team is going to look into this further for us.

For good measure, I would like to collect your account information and include it with our report just in case the investigation team needs it and if you can help us with that, I would appreciate it greatly! To do so, please login to our website and create a new support case for this issue.[ubi.li] After that, an agent from our support team will be able to review everything and then follow up with you directly. Thank you!