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Living the post Tarkov dream, enjoy the PVE, looking forward to the optimisation & performance fixes in patch 2

Customer guarantees

Updated 03/2013


Your relationship with your customers doesn't end when they buy your product. Even after delivery, you bear some responsibility if your product turns out to be faulty.

As manufacturer or importer you are liable for damage caused by a defect in your product.

What counts as faulty?

Your customers can ask for redress if your product:
doesn't match the product description, or if the qualities of the product you sold do not correspond to model advertised or shown to the client
is not fit for the purpose for which products of the same type are used, or for which the customer ordered it (if you accepted the customer's requirements)
doesn't show the quality and performance normal in products of the same type
needs installation before use and you installed it incorrectly or your customer installed it incorrectly due to shortcomings in the installation instructions.


You are bound by your public statements (in particular in advertisements or on labels) about your products.


If you inform your customer that the product you are going to sell has some quality problems, your customer can claim no redress from you as regards this particular defect.
http://europa.eu/youreurope/business/sell-abroad/client-guarantee-redress/index_en.htm