Unhappy with Tripwire and PC Gamer

TWI HAS RESPONDED !!!! WILLING TO WORK WITH US !!

Here is the response from TWI

引用自 Yoshiro：

Hello all interested parties in this thread.



I've been in an out of the office for the past few weeks due to family so while I have been tracking this issue and gathering information on it I have not previously stepped into it because I did not have all the needed facts.



The run down/backstory: We created a Dosh Jacket for Mr. Foster intended as a timed exclusive that we could reuse at a later date. However during a period of time it is up to PCGamer to give out how they like (we have no input on how they distribute it to my knowledge).



Arguably it can be claimed that they originally marketed the code as exclusive to the print magazine version of PC Gamer. As far as I am aware the writing was intended to point out that the code would not be in the digital version of the magazine (not that it could not be used later).



Where we are now: There are currently 116,000 Dosh Jacket keys that have been distributed. In the steam backend there exists no way to separate the two groups of key holders (the original 100,000 and the 8,000 raffle followup keys - the original 8,000 raffle keys are distinguishable but due to the problems with those keys a switch was made for the followups that make them indistinguishable).



Options that are available to us:

1) We can make a change to 108,000 keys and moving forward there would be a different set (now that the other set is working) - what that change would be we don't know

2) I can ask Valve to refund the game for all members of a game group on Steam (they will likely tell me no, but I can ask).



Unfeasible options that are not available:

1) Remove all dosh keys (we can turn it off)

2) I can ask all users to provide a proof of purchase of the magazine at retail news stands or via the PC Gamer website (100,000 users)

People should respond to thank TWI on both Steam and TWI forums. We also need feed back from the group on what we want as a resolution

1. make a change to all existing skins
This would include the giveaway, but all future give aways would be a different skin and limit this skin to 100k people KF 1 had over 2 million copies sold I believe.

2. make a change to skins of people in this group and anyone who request the change

This would be a much smaller group. Might be an issue for people who are not participating but we could work on making this solution public and giving people two weeks to sign up


3. asking for a refund for KF 2
you get a refund and KF 2 is removed from your library. I do not favor this solution

4. Another option that was mentioned by Lamont
- leave all Dosh jackets they way they are
- give all KF 2 players a different Dosh jacket, perhaps all lower case or say money instead of dosh. So old DOSH jacket winners also get the money /dosh jacket.

5. Add additional skin like a Dosh Top hat for all current codes. That would mean anyone who bought the magazine and anyone who won one in the contest because TWI can not seperate the two automatically

6. Everyone who bought the magazine submit a screen shot showing you installed the code BEFORE the giveaway started. Those people would have their Dosh jackets changed or an additional skin added like a Dosh Top Hat.


7. you tell me the solution
have an idiea? post it.


Please respond in this thread as quickly as possible.