Sahbi

Competitive matchmaking cooldowns
For more information see the Support guide: Counter-Strike: Global Offensive - Competitive cooldown or ban and the links therein.

A note from Support about in-game cooldowns

Player abandons*, AFKing, excessive kicking and suiciding, and teamkilling result in an undesirable experience for all of the other players in the game.

Our system is designed to limit the negative impact of users who repeatedly abuse these systems. If you perform these actions, Classic Competitive will be unavailable for a period of time.


Cooldown levels:

1: 30min
2: 2 hours
3: 24 hours
4: 7 days

How does my cooldown resets?

Origineel geplaatst door Vitaly:
The rules are as follows: every cooldown increases the offense level by one level and after cooldown expires and a clean week goes by the offense level goes down by one level. First level offenders receive a 30 min cooldown, second level = 2 hr, third level = 24 hr, fourth and higher levels = 7 days. The confusion might arise for extreme abusers of the system whose offense level went beyond level 4 now.

Here's an example: A player reaches offense level 4 and gets their first 7 day cooldown on Jan 1, it expires on Jan 8 -- this means player can play, but their offense level stays at 4 for the duration of one more week. If player commits a competitive offense on Jan 8 then offense level is increased to level 5 and player is penalized with another 7 day cooldown. That cooldown expires on Jan 15 -- again, this means that player can play, but their offense level stays at level 5 for the duration of one more week. So, after the clean week goes by on Jan 22 the offense level goes down by one level to level 4. Committing a competitive offense on Jan 22 will increase it again to level 5 and assign a 7 day cooldown according to the rules listed above.

Essentially if you got your second or third 7 day cooldown in a row this means you need to have two or three clean weeks after it expires before it goes down to offense level 3 which is penalized with a 2 hr cooldown.

Source: Original post

For a full explanation of cooldownperiods, please follow the following link: CS:GO Matchmaking[blog.counter-strike.net]

We understand your frustration, however, our system is automated and we have no way of adjusting the status of your account.


Clarification regarding abandons
* If you abandon and don't make it back within 3 minutes, the system will also give you a cooldown. It's not able to distantiate between accidental or disconnects on purpose.

Origineel geplaatst door KillahInstinct (moderator):
No, it can be a timing issue - you are reconnecting and meanwhile the timer expires or the new round starts (or whatever the trigger is) and you still get banned.

Heck, I believe the reconnect button is there even 5 minutes later in some cases. But you only have 3 minutes to reconnect.